Cancellations

At RioTrend, we understand that circumstances may arise where you need to cancel your order. We strive to make the cancellation process as straightforward as possible. Please review our cancellation policy below:

1. Order Cancellation Timeframe

• You may cancel your order within 24 hours of placing it. After this timeframe, your order may have already been processed and prepared for shipment, making cancellation difficult.

2. How to Cancel Your Order

• To cancel your order, please contact our customer support team immediately at [insert contact information]. Kindly provide your order number and the reason for cancellation to expedite the process.

3. Cancellation Confirmation

• Once your cancellation request is received and processed, you will receive a confirmation email from us acknowledging the cancellation of your order.

4. Refund Processing

• If your order is successfully cancelled within the specified timeframe, any payments made will be refunded to the original payment method used for the transaction.

• Please allow 5-7 business days for the refund to reflect in your account, depending on your bank's processing time.

5. Partial Cancellations

• We do not offer partial cancellations of orders. If you wish to cancel specific items from your order, you will need to cancel the entire order and place a new one with the desired items.

6. Exceptions to Cancellation

• In some cases, orders may not be eligible for cancellation, particularly if they have already been shipped or are in the process of being prepared for shipment. If your order cannot be cancelled, our customer support team will provide assistance with returns or exchanges as needed.

7. Pre-Order Cancellations

• Pre-order items may have different cancellation policies. Please refer to the specific pre-order terms and conditions provided at the time of purchase.

8. Changes to the Cancellation Policy

• RioTrend reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes to the policy will be reflected on our website.

9. Cancelled Orders Due to Unavailability

• In rare cases where an item becomes unavailable after you've placed your order, we may need to cancel the item from your order. If this occurs, you will be promptly notified, and any payments made for the unavailable item will be refunded to your original payment method.

10. Cancelled Orders by RioTrend

• In unforeseen circumstances such as inventory issues or technical errors, RioTrend reserves the right to cancel orders partially or entirely. If your order is cancelled by RioTrend, you will be notified, and any payments made will be refunded in full.

11. Holiday Cancellation Policy

• During peak holiday seasons or promotional events, please note that cancellation requests may experience delays due to higher order volumes. We kindly ask for your patience and understanding during such times.

12. Communication Channels for Cancellation

• You can request order cancellations through various communication channels, including email support team is available to assist you.

13. Return Policy for Cancelled Orders

• If your order has already been shipped before the cancellation request was processed, you may need to initiate a return upon receiving the items. Please refer to our return policy for detailed instructions on returning items and initiating refunds.

We strive to accommodate your cancellation requests efficiently and provide prompt assistance whenever needed. If you have any further inquiries or require assistance with cancelling your order, please do not hesitate to reach out to our support team. Your satisfaction is our top priority at RioTrend.