Payments
At RioTrend, we aim to provide a seamless and secure shopping experience for our valued customers. To facilitate smooth transactions, we have established the following payment policy:
1. Accepted Payment Methods
A. Credit and Debit Cards
- We accept payment via major credit and debit cards, including Visa, Mastercard, and more.
- Your card details are securely processed through our payment gateway partner, Razorpay, ensuring the highest level of security for your transactions.
- Customers can also choose to pay using net banking through Razorpay's secure platform.
- We support net banking transactions from all major banks, allowing you to conveniently complete your purchase.
- UPI payments offer a quick and hassle-free way to complete your purchase.
- Simply select the UPI option at checkout and follow the prompts to make your payment securely through Razorpay.
- For added convenience, we accept payments via popular digital wallets such as Paytm, PhonePe, Google Pay, and more.
- Choose your preferred wallet option at checkout and complete your transaction seamlessly.
2. Payment Processing
A. Secure Transactions- Your payment security is our top priority. We leverage Razorpay's advanced encryption technology to ensure that your payment information remains safe and protected.
- All transactions are processed securely in compliance with industry-standard security protocols.
- Upon checkout, your payment details are securely transmitted to Razorpay for real-time authorization.
- Once your payment is successfully authorized, you will receive a confirmation email acknowledging the completion of your order.
- All prices listed on our website are in Rupee, and payments are processed in the same currency.
- Prices are inclusive of applicable taxes and fees, and there are no hidden charges.
3. Payment Gateway Partner
A. Razorpay- We have partnered with Razorpay, a leading payment gateway provider known for its robust security features and seamless payment processing.
- Razorpay adheres to strict industry standards and compliance requirements, ensuring the highest level of protection for your transactions.
4. Payment Confirmation and Receipt
A. Confirmation Email- Upon successful completion of your payment, you will receive a confirmation email from RioTrend acknowledging receipt of your order.
- This email serves as your payment confirmation and includes details of your purchase for your reference.
- Along with your confirmation email, you will receive an invoice/receipt for your purchase.
- The invoice contains detailed information about the items purchased, payment amount, and any applicable taxes.
5. Payment Disputes and Refunds
A. Dispute Resolution- In the event of any payment disputes or discrepancies, please contact our customer support via email for assistance.
- We are committed to resolving any payment-related issues promptly and ensuring a satisfactory resolution for our customers.
- Refunds for canceled orders or returns are processed in accordance with our Return Policy.
- Upon approval of your refund request, the refund amount will be credited back to the original payment method used for the transaction.
- Please allow 10-15 business days for the refund to reflect in your account, depending on your bank's processing time.
Thank you for choosing RioTrend for your online shopping needs. If you have any questions or concerns regarding our payment policy or need assistance with your payment, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.